Refund Policy

Refund & Returns Policy

Our Commitment
We stand behind the quality of every Luminus product. If a product is faulty or damaged, we will work with you to resolve the issue in line with Australian Consumer Law.

Reporting a Fault
Please contact us at hello@luinusbodyandbath.com.au with:

• Your order number and product name

• Details of the issue

• A clear photo of the item

Items sent back without prior contact cannot be refunded or returned.

Returns
Due to the handmade and personal nature of our products (soaps, lotions, creams), we cannot accept returns for hygiene reasons.

If your product does not meet your expectations, please get in touch - we will work with you to find a solution.

Damages & Delivery Issues
Inspect your order upon arrival. If items are defective, damaged, or incorrect, contact us immediately.
We are not responsible for items lost, stolen, or damaged when parcels are left unattended.

Refunds
Approved refunds are issued to the original payment method within 10 business days. Credit card refunds require the same card details used for purchase, in line with Australian legal requirements.

Change of Mind, Sale Items, and Gift Cards
Refunds are not available for change-of-mind purchases, sale items, or gift cards. Please check product descriptions and ingredients carefully before ordering.

Order Cancellations
Orders can be cancelled or modified before dispatch. Contact us promptly to arrange a refund if your order has not yet shipped.