Refund Policy

Luminus Body and Bath will abide by Australian Statutory Legal requirements in regards to products that are faulty. If you believe your product to be faulty please contact us with the details of the fault and include a digital photo. Please also quote your order number and the relevant product item.  Items sent back without first contacting us will not be refunded or returned.

If you are unhappy with your purchase please contact us at hello@luminusbodyandbath.com.au and we’ll do our best to help resolve it with you. We stand behind our products and will do everything we can to ensure you have a positive Luminus experience.

Returns

Due to the nature of our handmade items, such as (soaps and body creams), for hygiene reasons we do not accept returns on these products. However, if you have any concerns with what you purchased please contact us and we will be more then happy to resolve the issue. 

Any items that are to be returned, will be assessed and will either be replaced or refunded accordingly. Refunds are issued on the cost of the product only and not any postage costs incurred.

Refunds will not be offered on change of mind purchases. Please be sure to read all ingredients listed in the description and contact us prior to purchase if you have any concerns or questions.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

In the event a parcel has an Authority to Leave when being delivered, any items that are damaged, lost or stolen will not be refunded or replaced. Due to Australia's weather conditions, it is advised against requesting an Authority to Leave to prevent damage to products.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at    hello@luminusbodyandbath.com.au

Refunds will be issued in the same manner in which the products were purchased. If the products were paid for with Credit Card, you will need to provide the same credit card details for the refund. If you are unable to provide the same details, the refund will not proceed per Australian Legal requirements.

Please contact us if you need to cancel an order you placed or would like it changed or varied. If you place an order and would like it cancelled before it is shipped we can arrange a refund.