Privacy Policy

Last updated: 2 December 2025

At Luminus Body and Bath (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website luminusbodyandbath.com.au (the “Site”) or make a purchase from us.

1. Personal Information We Collect

When you interact with our Site or purchase our products, we may collect personal information about you, including:

Device Information

Purpose: To ensure the Site functions correctly and to analyse site usage to improve your experience.
Collection: Automatically via cookies, log files, web beacons, tags, or pixels.
Information collected: Browser version, IP address, time zone, cookie data, pages visited, search terms, and interactions with the Site.
Disclosure: Shared with our service provider Shopify.

Order Information

Purpose: To process and fulfill your orders, arrange shipping, provide invoices and order confirmations, and communicate with you regarding your purchase.
Collection: Provided directly by you at checkout.
Information collected: Name, billing and shipping addresses, email, phone number, and payment information.
Disclosure: Shared with Shopify for order processing.

Customer Support Information

Purpose: To provide customer support.
Collection: Provided directly by you.
Information collected: Name, email, phone number, billing and shipping address, and relevant order information.
Disclosure: Shared with Shopify as needed for support.

2. Minors

Our Site is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us to request deletion.

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Provide customer service and support
Improve and personalise your experience on our Site
Send promotional emails or communications (if you have opted in)
Analyse site usage and optimise marketing efforts

4. Sharing Your Information

We may share your personal information with:

Service providers (e.g., Shopify) to process orders and provide services
Law enforcement or regulatory bodies when required by law
Advertising partners for targeted marketing, as described below

5. Behavioural & Targeted Advertising

We may use your personal information for marketing purposes, including:

Google Analytics and similar tools to understand site usage
Targeted ads on social media platforms (e.g., Facebook, Instagram)

You can opt out of targeted advertising via the following links:

6. Cookies

Cookies are small files placed on your device to improve your browsing experience. We use:

Functional cookies - to remember your preferences
Performance cookies - to analyse how visitors use the Site
Advertising cookies - to provide relevant promotions

You can manage or block cookies via your browser, but this may limit your ability to fully use the Site. For more information: www.allaboutcookies.org

7. Do Not Track

Currently, we do not alter our data collection practices in response to “Do Not Track” signals from your browser.

8. Retention of Personal Information

We retain your personal information as long as necessary to fulfil orders or provide services, or until you request deletion.

9. Your Rights

You may:

Access or request a copy of your personal information
Request correction of inaccurate information
Request deletion of your information (subject to legal obligations)

Please contact us at hello@luminusbodyandbath.com.au for any requests.

10. Security

We take reasonable measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operations. Updated policies will be posted on this page with the last updated date.

12. Contact Us

If you have questions, need more information, or wish to make a complaint:

Email: hello@luminusbodyandbath.com.au
Mail: Luminus Body and Bath
20 Brady Street, Midway Point TAS 7171, Australia