FAQs

Shipping & Returns

Do you ship overseas?
For now, we ship exclusively within Australia. Shipping costs are calculated and added at checkout. Every order is carefully prepared, reflecting the care and craftsmanship that goes into each Luminus product.

How long will it take to receive my order?
Once dispatched, most orders arrive within 5–10 business days, depending on your location. Each item is thoughtfully packaged so it reaches you safely, allowing you to enjoy the full sensory experience of your slowmade, handmade products.

Which shipping carriers do you use?
We primarily use Australia Post, and occasionally trusted courier services, ensuring your order arrives reliably and with care - just as intended.

Can I return my order?
Our products are handmade, natural, and created for personal care, so we cannot accept returns for hygiene reasons.
If your order does not meet your expectations, please reach out to us directly. We are committed to resolving any issue and ensuring your Luminus experience is seamless, enjoyable, and satisfying.